Our Location
925, North Point Pkway, Suite#130, Alpharetta, GA 30005
Reliable and Scalable Back Office Support Services for Seamless Business Operations
Streamline Your Business with Expert Back Office Solutions – Data Management, Customer Support, and More!
Efficient back office operations are crucial for business success. Our expert Back Office Support Services help companies in the US, Canada, UK, and Australia optimize operations, improve efficiency, and reduce costs. From data processing to customer support, we provide tailored solutions to meet your business needs, allowing you to focus on growth and strategy.
Our Back Office Support Services
Data Entry and Management
Accurate data entry and management ensure seamless business processes. Our team provides high-quality data input, validation, and organization to maintain the integrity of your business information.
Customer Support Services
Enhance customer satisfaction with our 24/7 customer support services. We handle queries, complaints, and technical support through multiple channels, including phone, email, and live chat.
Order Processing and Management
From order entry to tracking and fulfillment, we ensure a smooth order processing system that minimizes errors and enhances customer experience.
HR and Payroll Processing
We manage payroll, employee records, benefits administration, and compliance to ensure smooth HR operations, allowing businesses to focus on talent growth.
Finance and Accounting Support
Our back office accounting services include bookkeeping, invoicing, reconciliation, and financial reporting to ensure accurate and compliant financial operations.
Document Management and Digitization
Convert, organize, and store important documents digitally for easy access and security, ensuring an efficient and paperless workflow.
IT and Technical Support
We provide IT support, software troubleshooting, and system maintenance to keep your business operations running smoothly and securely.
Research and Data Analysis
Make informed business decisions with our research and data analysis services. We gather, analyze, and interpret data to provide valuable insights.
Why Choose Us?
Our back office support services are designed to enhance efficiency, reduce costs, and improve accuracy. With a dedicated team of professionals, cutting-edge technology, and a commitment to excellence, we provide customized solutions tailored to your specific needs. Partner with us to experience seamless business operations and increased productivity.
Industries We Serve
E-commerce & Retail
Efficient order processing, inventory management, and customer support.
Healthcare & Medical
Medical data entry, billing, and patient support services.
Finance & Banking: Bookkeeping
Bookkeeping, compliance support, and data processing.
IT & Software
Technical support, research, and documentation management.
Real Estate & Property Management
Lead processing, documentation, and customer support.
Logistics & Transportation
Order fulfillment, tracking, and dispatch coordination.
Client Testimonials
Case Studies
Case Study 1: Enhancing E-commerce Order Processing Efficiency
- Client: A leading online retailer in the US
- Challenge: The company faced delays in order processing, leading to customer complaints and operational inefficiencies.
- Solution: We implemented an automated order management system and optimized workflow processes.
- Results: Order processing time reduced by 50%, customer satisfaction improved, and operational costs lowered.
Case Study 2: Optimizing Payroll Management for a Healthcare Provider
- Client: A healthcare service provider in Canada
- Challenge: Inefficient payroll processing led to errors in employee payments and compliance risks.
- Solution: We introduced an automated payroll management system with compliance tracking.
- Results: Payroll errors decreased by 80%, compliance improved, and HR efficiency increased.
Back Office Services Packages
Basic Package – “Essential Assist”
Ideal for: Startups and small businesses needing support for routine back-office operations.
Includes:
- Data Entry & Document Digitization (Up to 500 records/month)
- Order Processing Support (Basic product/service entries + fulfillment alerts)
- Basic Customer Support (Email + Ticketing only – Up to 5 hrs/week)
- HR Record Management (Employee database setup + simple payroll inputs)
- Basic Bookkeeping (2 bank accounts, monthly reconciliation)
- Monthly Reports (HR & Finance Overview)
- No voice/chat support, no advanced reporting
- SLA: 48–72 hrs response time
- Dedicated Coordinator (shared)
Standard Package – “Operational Advantage”
Ideal for: Mid-size businesses looking to streamline workflows and scale internal operations.
Includes Everything in Basic, plus:
- Multi-channel Customer Support (Email + Live Chat + Phone – Up to 20 hrs/week)
- Order Management Integration (eCommerce portals or ERP support)
- HR & Payroll Processing (Up to 50 employees – Monthly payroll + tax filing)
- Full Bookkeeping & Invoicing (3–5 accounts, A/P & A/R tracking)
- Document Management System (tagging + indexing + secure cloud storage)
- IT Support (Tier 1 software troubleshooting, monthly updates)
- SLA: 24–48 hrs response time
- Dedicated Account Manager
Premium Package – “Enterprise Backbone”
Ideal for: Growing enterprises seeking end-to-end back-office outsourcing with analytics and automation.
Includes Everything in Standard, plus:
- 24/7 Customer Support (Voice, Chat, Email – up to 60 hrs/week)
- Advanced HRMS Support (Payroll automation, onboarding/offboarding, benefits management)
- Comprehensive F&A (Cash flow projections, P&L statements, compliance audits)
- Research & Data Analysis (2 custom research reports/month + dashboard)
- Workflow Automation Setup (Zapier/Make, Email triggers, Form automations)
- IT Helpdesk (Tier 1 & Tier 2 support, patching, updates, user access control)
- Custom Reports + Quarterly Strategy Call
- SLA: Priority support with <24 hrs resolution
- Dedicated Team + Project Manager
Our back office support services empower businesses to operate smoothly and efficiently. Whether you need data management, order processing, or customer support, we provide reliable and scalable solutions tailored to your needs.
Get Started Today!
Streamline your business operations with our expert back office support services. Contact us now by filling out the form on our website!
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